Returns Policy
Any item is eligible for a refund if returned within 14 days of receipt of your package (postmark will count).
We accept returns provided the products are returned in their original packaging.
Refunds
If the product doesn't suit you, or you've simply changed your mind after receiving it, you must return it to us within 14 days in its original packaging. Return shipping costs will be your responsibility in this case.
Once we've received and inspected the returned product, your refund will automatically be applied to your credit card or original payment method within 2–5 business days.
If the product is defective or arrives damaged, we'll ask you for proof of the issue (photos or videos). If the proof is sufficient, we will — at our discretion — either send you a free replacement or issue a full refund of the purchase price. This process helps us prevent fraudulent claims and ensure fairness for all customers.
In certain cases, you may still be asked to return the product even though it was defective or damaged; in these instances, return costs will be at your expense, and we will issue a full refund once the item is received.
Refunds are automatically applied to your credit card or original payment method within 2–5 business days.
Exchanges
We only replace an item if it is defective or damaged. If you'd like to exchange a defective item for the same product, please email us at help@yepes-store.co.uk.
Any item is eligible for a refund if returned within 14 days of receipt of package (postmark will count).
Please contact customer service before returning any products: help@yepes-store.co.uk