Frequently Asked Questions
Please read the following before contacting us
ATTENTION: Please read our frequently asked questions carefully before contacting us. If you don't find the answer to your question, please email us at help@yepes-store.co.uk
DELIVERY TIMES
What are the delivery times?
When you place an order at Yepes Store, it will be processed by our fulfilment centre within 1–2 days.
Standard shipping: Free of charge.
Shipping time: United Kingdom, Canada, USA, Europe: 5 to 8 working days.
After purchase, you will receive a shipping confirmation email with a tracking number within 24–48 hours.
However, this email may have ended up in your spam folder — please check it carefully before contacting customer service.
You will receive an automatic follow-up email at each stage of your order's delivery.
"Your satisfaction is our priority."
Do you ship worldwide?
We currently ship to the United Kingdom, USA, Canada, and Europe only.
CONTACT FORM
Do you have a contact form?
Yes, you can contact us via a contact form on this page, or by emailing help@yepes-store.co.uk
Can I contact you or reply by SMS?
Not at all. If you've received an SMS from us, please note it's an automated message and we won't receive any reply sent to it. Please contact us by email instead.
[YOUR PRODUCT SECTION HERE]
This section needs your input — what does Yepes Store sell? The original FAQ answers questions specific to the "AirWatch Pro" smartwatch (box contents, Android/iOS compatibility, calls/SMS, warranty, app notifications). I can write equivalent product FAQs once I know your product.
MY ORDER
What is my order number?
It's possible your order confirmation email has landed in your spam folder — please check there first. If you still can't find it, please contact us at help@yepes-store.co.uk with the subject line "My order number" and we'll respond within 24 working hours.
How can I cancel my order?
Our team can cancel your order and issue a full refund. If your parcel has already been dispatched, we're unable to take action until the order arrives with you — at that point, we may be able to issue a refund once the item has been returned to our warehouse. We'll respond within 24 working hours.
Where can I find my order?
To track your parcel, please visit the "Track My Order" page and enter your order number and the email address used for your purchase.
If you need further information about your order status, please contact customer service at help@yepes-store.co.uk with the subject line "Status of my order," including your order number, and we'll respond within 24 working hours.
Items are missing from my order — where are they?
When you place an order containing multiple products, several suppliers may be involved. Individual items are often shipped separately to avoid high shipping costs from excessive combined weight, so it's quite normal to receive your items individually and at different times.
How do I find my tracking number?
After purchase, you'll receive a shipping confirmation email with a tracking number within 24–48 hours. This email may have ended up in your spam folder, so please check carefully before contacting customer service.
My tracking number isn't working.
Your tracking number won't activate immediately when you receive the shipping confirmation email — it typically takes 24–48 hours to become active. Don't worry, your order has already shipped and is on its way.
RETURNS / REFUNDS
How can I make a return and get a refund?
We're sorry to hear you've had a problem with your order. If you've received a damaged or incorrect item, or you're unhappy with your order, please contact customer services at help@yepes-store.co.uk
My product was damaged on arrival.
If your order arrives damaged, please email us within 48 hours of receiving it, including photos of the problem and a screenshot of your order confirmation email.
Can I exchange my product?
Exchanges must be requested within 14 days of receipt of your order (postmark serves as proof of receipt). Products that have been opened or returned damaged cannot be exchanged.
International returns
We accept international returns. Returns must be postmarked within 14 days of receipt. No refund will be given for products that have been opened or returned damaged. Items marked "end of series" cannot be returned.
Our returns address may vary depending on your location — please contact us at help@yepes-store.co.uk for the correct return address.
I've received one or more incorrect items — what should I do?
Please contact us within 48 hours of receiving your order so we can resolve the issue. Include your order number and a photo of the item you received.
Contact us for more information
Email: help@yepes-store.co.uk
Phone: +44 7400 073067
Address: 4/12 240 Wallace St, Glasgow, G5 8AU, United Kingdom