SHIPPING RATES AND ESTIMATES
When you place an order at Yepes Store, it will be processed by our fulfilment centre within 1–2 days.
Standard shipping: Free of charge.
Shipping time: United Kingdom, Canada, USA, Europe: 5 to 8 working days.
After purchase, you will receive a shipping confirmation email with a tracking number within 24–48 hours.
However, this email may have ended up in your spam folder — please check it carefully before contacting customer service.
You will receive an automatic follow-up email at each stage of your order's delivery.
"Your satisfaction is our priority."
HOW CAN I CHECK THE STATUS OF MY ORDER?
Once your order has shipped, we'll send you an email notification with a tracking number so you can check its status. Please allow 48 hours for tracking information to become available.
If you have not received your order within 20 days of receiving the shipping confirmation email, please contact us at help@yepes-store.co.uk with your name and order number, and we will take care of it.
Shipments to PO Boxes
Some shipping companies have restrictions on shipments to PO Boxes. If any of our carriers fall into this category, we'll update this section with their specific policy.
REFUNDS, RETURNS AND EXCHANGES
We accept returns up to 14 days after delivery if the item is unused and in its original condition.
If your order arrives damaged in any way, please email us as soon as possible at help@yepes-store.co.uk with your order number and a photo of the item's condition. We handle this on a case-by-case basis and will do our best to find a satisfactory solution. See our full return policy here.
Do you offer delivery to PO Boxes or military APO/FPO addresses?
We do not offer delivery to PO Boxes or military APO/FPO addresses.
Taxes and duties
All packages are shipped by Yepes Store. There is no additional tax on our products, which means you only pay the final retail price at checkout.
Change of delivery address
If you wish to change the delivery address, we can update it at any time before the order has shipped.
After placing your order, you can contact our customer service within 24–48 hours to request a free change or cancellation. Please note there are no refunds for cancellations requested after 24–48 hours of placing your order.
How can you track your order?
Visit the "Track My Order" page and easily track your order using your tracking number, or by using your order number together with your email address.
Contact us for more information
Business days: Monday–Friday, 9am–5pm
Email: help@yepes-store.co.uk
Phone: +44 7400 073067
Address: 4/12 240 Wallace St, Glasgow, G5 8AU